CHARGE BACK POLICY & SECURITY PROTOCOLS

Bail Buddy, LLC maintains a “Chargeback Reserve Account” at PNC Bank to ensure and guarantee of payment to your account should an anomalous even occur. The maximum cash bond value shall not surpass $10,000. If a chargeback occurs, Bail Buddy, LLC’s expectations include cooperation on the part of the law enforcement agency and courts. This includes but is not limited to video of the transaction, testimony of LEO using the unit, court documents for the pursuing and filing relevant charges involved in fraudulent transactions by the payor (insofar as the law will allow).

To qualify, the Security Protocols outlined below must be agreed upon and employed for each transaction.

1. Jailer must confirm the name on all cards to be used for payment, must match with Drivers’ License or detainee’s government ID. Additionally, visual confirmation must be made between card holder and picture ID.
2. Using the Bail Buddy PSU, the processing officer must take a picture of each cardholder holding their picture ID and credit or debit card.
3. If a chargeback occurs, the client must submit a copy of all documentation required to prove the card and cardholder in question participated in the transaction. If more than one credit/debit card is used to satisfy the cash bond value, repeat the above steps for each person and/or card.
4. All card holders must sign at the checkout screen on the Bail Buddy PSU, acknowledging approval of the transaction, inclusive of the Bail Buddy 8.5% transaction fee.